At Cosmic Remedies by Sia, we aim to provide personalised Vedic Astrological Answers, reports and related services with care and professionalism. Our services are prepared specifically for each customer and may involve the time, effort of an astrologer and our team and Artificial Intelligence application.
Accordingly, all orders are generally non refundable once placed, except in the limited circumstances expressly set out in this Refund Policy.
Please read this Policy carefully before making any payment.
Cosmic Remedies by Sia provides personalised Vedic Astrology services, which may include:
These services are prepared specifically for the individual customer and are therefore different from ordinary, standardised products.
Cosmic Remedies by Sia does not provide direct consultation, telephone calls, video calls or personal talking sessions between the customer and an astrologer. The services are provided in the form of written answers to the questions submitted by the customer, personalised reports and/or astrological or spiritual remedies, as applicable.
Once an order is received, resources may be allocated towards processing the customer's request. For this reason, a customer does not have a general right to cancel an order or seek a refund merely because they have changed their mind or no longer wish to use the service.
No General Right of Cancellation:
Once an order or service has been placed and payment has been successfully made, the Customer shall not have any general right to cancel, withdraw or revoke the order merely because the Customer has changed their mind, no longer requires the service, or does not wish to proceed with the same. Since the services offered by Cosmic Remedies by Sia are personalised in nature and may involve allocation of time and resources specifically for the Customer, orders once placed shall be treated as non cancellable. Subsequently any request seeking cancellation of an order shall not, by itself, create any entitlement to a refund.
Except for the specific circumstances mentioned in this Policy, payments made for our services are non refundable.
A refund will not ordinarily be provided merely because the customer:
The fact that a customer is dissatisfied with the subjective interpretation or prediction provided through an astrology service does not, by itself, constitute a defect in the service or a ground for refund.
Astrology involves interpretation and guidance based on astrological principles and the information provided by the customer.
Cosmic Remedies by Sia does not guarantee any particular future event, result or outcome.
Accordingly, no refund shall ordinarily be available on the ground that:
The purchase of an astrology service is made voluntarily by the customer and the customer is expected to exercise their own judgment and discretion.
The customer is responsible for ensuring that all information supplied to Cosmic Remedies by Sia is accurate, complete and correct.
Depending upon the service, such information may include:
No refund shall ordinarily be provided where the service has been prepared on the basis of incorrect, incomplete or inaccurate information supplied by the customer.
Customers are therefore advised to carefully check all information before submitting it.
Where an error is brought to our attention at an early stage and correction is operationally possible, Cosmic Remedies by Sia may, at its discretion, consider whether the information can be corrected. Such consideration shall not create a general right to cancellation or refund.
No refund shall ordinarily be provided once a personalised report has been:
The same principle applies where the relevant answers, personalised guidance, report or remedy has already been provided or performed.
This shall remain subject to the limited exceptions expressly provided under this Policy and any rights available to the customer under applicable law.
If a customer believes that a report contains a material error attributable to Cosmic Remedies by Sia, the customer should contact our support team with details of the alleged error.
After reviewing the complaint, Cosmic Remedies may, where appropriate:
A correction or corrected report shall ordinarily be the first remedy where the issue can reasonably be corrected.
A refund shall not automatically arise merely because a customer alleges an error. The matter will be reviewed based on the actual circumstances.
This provision does not limit any mandatory rights or remedies available to a customer under applicable law.
If payment has been successfully received but Cosmic Remedies by Sia is unable to deliver the purchased service due to a reason best known to Cosmic Remedies, the customer may contact our support team.
After verification, Cosmic Remedies may, depending upon the circumstances:
Where a refund is approved, it shall be processed in accordance with the refund procedure set out below.
Where Cosmic Remedies by Sia is unable to provide the purchased service due to a reason attributable to Cosmic Remedies by Sia, the customer should contact our support team.
Depending upon the circumstances, Cosmic Remedies may offer:
However, where the failure to provide the service is caused by the customer, including failure to provide the information reasonably required for preparing the report, answering the questions or performing the requested remedy, the customer shall ordinarily not be entitled to a refund.
Where the provision of the purchased service requires information, details, questions, clarification or confirmation from the customer, the customer is responsible for providing the same accurately and within a reasonable time.
No refund shall ordinarily be provided where the service could not be completed because the customer:
Cosmic Remedies may, where reasonably possible and at its discretion, provide an alternative arrangement for completion of the service.
Where Cosmic Remedies requires additional information, clarification or confirmation from the customer, the customer must provide the same within a reasonable period.
Any delay caused by the customer's failure to provide the required information shall not ordinarily constitute a ground for refund.
The delivery timeline may also be extended to the extent reasonably necessary because of such customer caused delay.
Cosmic Remedies will make reasonable efforts to ensure that its website and service delivery systems function properly.
A temporary technical delay, network interruption or similar issue will not automatically entitle the customer to a refund where the service can still be provided.
However, where a material technical failure attributable to Cosmic Remedies prevents the purchased service from being delivered and the issue cannot reasonably be resolved, the customer may be eligible for an appropriate resolution, including delivery of the service or refund, as applicable.
Technical problems arising solely from the customer's device, internet connection, telephone network or other third party infrastructure shall ordinarily not qualify for a refund.
Where a customer accidentally makes more than one payment for the same order or service, the duplicate amount may be refunded after verification.
The customer should provide the relevant transaction details so that the duplicate payment can be identified and verified.
Where a duplicate payment has occurred due to a technical or payment processing issue, Cosmic Remedies will endeavour to resolve the matter promptly.
If the customer's account has been debited but the order has not been successfully created due to a technical, server, payment gateway or similar or any other issue, the customer should contact our support team before making another payment, wherever possible.
The customer should provide the relevant transaction or payment reference.
After verification, if it is established that payment was received but no corresponding order was created, Cosmic Remedies may either:
Cosmic Remedies by Sia may, where reasonably necessary, decline or cancel an order due to circumstances including:
Where Cosmic Remedies cancels an order after receiving payment and the relevant service has not been provided, the amount paid for that cancelled service shall ordinarily be refunded or otherwise appropriately resolved.
Where a customer separately purchases or requests an astrological or spiritual remedy, the refund position may depend upon whether the remedy has already been arranged, commenced or performed.
Once a remedy has been specifically arranged or performed, the amount paid shall ordinarily be non refundable.
Where Cosmic Remedies is unable to provide a paid remedy for reasons attributable to Cosmic Remedies, the customer may contact our support team for an appropriate resolution, which may include rescheduling, replacement or refund, depending upon the circumstances.
Refunds shall not ordinarily be granted merely because the customer's personal circumstances have changed after placing an order.
This may include circumstances such as:
A customer seeking a refund should contact:
Email: support@cosmicremediesbysia.com
The refund request should, wherever possible, include:
Cosmic Remedies may request additional information where necessary to verify the transaction and assess the request.
Submission of a refund request does not mean that the refund will automatically be approved.
Each eligible request may be reviewed by Cosmic Remedies based on the relevant circumstances, including, where applicable:
The decision regarding a refund will be made after reasonable verification of the relevant facts, subject to applicable law.
Where a refund is approved, it will ordinarily be processed to the original payment method used by the customer.
Approved refunds will generally be initiated within 7 to 10 business/working days from the date of approval.
The actual time taken for the refunded amount to appear in the customer's account may vary depending upon the bank, card issuer, payment gateway or other payment service provider.
Where permitted by applicable law, any refund may be subject to the treatment of transaction or payment processing charges actually incurred in relation to the transaction.
However, where applicable law requires the customer to receive the full refundable amount, no deduction will be made contrary to such requirement.
In cases of clearly established duplicate payments arising from a payment processing issue, Cosmic Remedies will endeavour to refund the excess payment appropriately.
This Refund Policy is intended to address genuine service and payment related issues.
Cosmic Remedies reserves the right, subject to applicable law, to investigate refund requests where there is evidence of:
A customer shall not be entitled to obtain a refund merely by receiving and using a completed personalised service and subsequently claiming dissatisfaction with its contents.
Cosmic Remedies by Sia provides astrology and related spiritual/interpretive services through personalised reports, answers to customer submitted questions, astrological guidance and remedies, including performance of remedies where requested by the customer.
Such services are not a substitute for professional medical, legal, financial, psychological or other professional advice.
Customers should exercise their own judgment and seek advice from an appropriately qualified professional before making important decisions concerning health, law, finance or other significant matters.
No refund shall ordinarily be available merely because a customer does not achieve a particular result after following or not following astrological guidance or remedies.
Nothing in this Refund Policy is intended to exclude, restrict or waive any right or remedy that a customer may have under applicable law and which cannot legally be excluded or restricted.
Where applicable law provides a mandatory right to a refund or other remedy, such right shall continue to apply notwithstanding this Policy.
Certain services may have additional terms relating to delivery, payment or refunds, which may be displayed on the relevant service page or at the time of purchase.
Customers are advised to review the applicable service description and terms before completing payment.
In the event of any conflict, the specific terms clearly communicated to the customer at the time of purchase shall apply to that particular transaction, to the extent permitted by applicable law.
Cosmic Remedies by Sia may update this Refund Policy from time to time to reflect changes in its services, business practices, technology or applicable legal requirements.
The updated Policy will be published on the website being replaced by the earlier policy.
The Policy applicable to a transaction shall ordinarily be the version communicated to the customer at or before the time of purchase, subject to applicable law.
For any refund or payment related query, please contact:
Cosmic Remedies by Sia